IMPORTANT NOTICE REGARDING THE ALARM ORDINANCE PROGRAM FOR THE CITY OF PLEASANT HILL
In order to reduce the number of false alarms and increase time for police officers to respond to actual emergencies and other legitimate calls for service, the City of Pleasant Hill has an alarm ordinance, Chapter 9.20 “Alarm Systems”, to assist in managing these alarms.
Studies have consistently shown that 98 percent of the alarms to which police respond are false. The major cause of false alarms is user error—usually either opening or closing errors—and improper maintenance. Each alarm response requires a minimum of two patrol officers and averages 15 minutes per officer, per alarm. This equates to thousands of hours of Pleasant Hill PD time diverted away from actual police work. These false alarms negatively influence the overall safety of the community, leaving officers with diminished time to respond to actual emergencies.
Every residence or business operating an alarm system in Pleasant Hill must obtain a permit. Permits are valid from January 1st – December 31st and the cost to register a new alarm permit is pro-rated by month, and the fees are as follows:
ANNUAL RENEWAL FEE: $41
The Pleasant Hill Police Department – False Alarm Reduction Program website can be found here —read the entire ordinance, visit the FAQ page and review the false alarm fee schedule. If you receive a false alarm bill you can manage your account and pay fees online.
The Pleasant Hill Police Department has partnered with a new program administrator, Alarm Program Systems/CitySupport LLC. to help implement, manage and administer the ordinance. For any questions related to the City of Pleasant Hill Alarm Program, please contact Alarm Program Systems/CitySupport. You may still receive correspondence from our pervious vendor CryWolf aka Public Safety Corp, Central Square Technologies regarding charges prior to August 1, 2019. Please call them at 877-729-9653 if you have any billing questions for invoices dated prior to August 1, 2019.
Alarm Program Systems / CitySupport
Phone: (925) 718-1090 / (888) 865-9770
Monday-Friday 9:00 AM to 5:00 PM ET
Mailing Address: Pleasant Hill Police Department – False Alarm Reduction Program
P.O. Box 6112
Concord, CA 94524